Clear terms.
From the beginning.
Please read these points before sending a request or using information on our website.
Website information
Service descriptions explain the type of support we can assess and coordinate. They are not a binding offer, product availability statement or delivery guarantee.
Requests and quotations
Submitting a form does not create an order. Prices, service fees, payment terms, inspection scope, shipping responsibilities and timelines must be confirmed in the order-specific quotation or agreement.
Partner services
Some activities, including freight, inspection, warehousing and customs clearance, may be provided by third parties. The quotation should identify the agreed responsibilities and any exclusions.
Customer requirements
Provide accurate specifications, quantities, contact details and destination information. Product approvals and any compliance requirements must be discussed before purchasing.
Estimates and advice
Indicative costs and timing can change before confirmation. Trade consulting is general commercial support; specialist legal, tax or regulatory advice should be obtained from appropriately qualified advisers.
Questions
Ask our team to clarify any terms before accepting a quotation or making a payment.